Managing IT Services
Generally, IT service management constitutes a strategic approach employed in the design, management, delivery and enhancement in the manner in which information technology (IT) is used in any organization. Having the right personnel, processes and technology in place remains the utmost goal of IT service management. The contents are central for any organization to make an impact in the market or industry. IT service management requires the use of several frameworks.
Identified frameworks include COBIT. The model is used widely by providers among them the Blue Fox Group. It has used it over the years and managed IT services Phoenix. Blue Fox Group uses the framework to develop, execute, manage and improve governance of information technology. It extends the same services to include management practices. Since it is published in IT governance Institute as well as Information Systems Audit, acquiring its license is easier. Its other bit covers Control Association.
Undisputed, authorities decree the use of Microsoft Operations model in the management of IT services. The framework has 23 manuals used by IT professionals. They offer guidelines to professionals in the IT sector. The manuals cover creation, execution, cost effectiveness and efficient management services. The areas covered by these manual form the bedrock of IT service management. The entire information in MOF and Information Technology Infrastructure Library (ITIL) guidelines comes from the 23 teaching materials. Blue Fox Group that has managed IT services Phoenix comprehends their value. Everything from conception of the idea through to replacement of retirement is managed by Blue Fox Group.
IT service management can also use the Six-Sigma framework. Six Sigma came into the market following what Microsoft developed. The model applies in setting high targets to be achieved. Handled areas are gathering information, and subsequent evaluation. It helps institutions in reducing overall costs in IT service management. Another framework for managing IT services is the ISO 2000. It is the standard with which the world bases its rules. The British Standards Institutions developed these standards; they mirror the best practices in ITIL model. It supports other technologies as well.
The Open Group Architecture Framework is another form of frameworks. TOGAF deals with organizing and governing technology implementation. The main area of interest remains software technology. The Open Group continues to manage TOGAF after its invention. The Open Group that manages TOGAF is a registered independent association operating within the larger information technology sector. The last framework on the list of models that help in IT service management is the Information Technology Infrastructure Library (ITIL). It serves businesspeople well. With the Information Technology Infrastructure Library (ITIL) framework, those in the business fraternity are in a position to align their business needs with needs in technology. IT service management appreciates the ITIL v3 brand as the most common form of Information Technology Infrastructure Library (ITIL) framework.